Terms and Conditions

Terms and Conditions

Welcome to SpiderBets Casino. These terms and conditions govern your use of our website and services. By creating an account and using our platform, you agree to comply with and be bound by these terms.

Acceptance of Terms

By accessing SpiderBets Casino, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you must not use our services.

Eligibility Requirements

Age Requirement: You must be at least 19 years old (18 in Alberta and Quebec) to create an account and participate in gaming activities at SpiderBets Casino.

Jurisdiction: Our services are available to residents of Canada only. Players from restricted jurisdictions are prohibited from creating accounts or participating in gaming activities.

Legal Capacity: You must have the legal capacity to enter into binding agreements and must not be restricted from gambling under any applicable laws.

Single Account: Each player is permitted only one account. Multiple accounts will result in closure and forfeiture of funds.

Account Registration and Security

Accurate Information: You must provide accurate, current, and complete information during registration. Any false information may result in account closure.

Account Security: You are responsible for maintaining the confidentiality of your login credentials. Any activity under your account is your responsibility.

Verification Process: We reserve the right to request identity verification documents at any time. Failure to provide requested documents may result in account restrictions.

Deposits and Withdrawals

Accepted Methods: We accept Interac and other approved payment methods for Canadian players. All transactions must be in CAD.

Processing Times: Deposits are typically processed instantly, while withdrawals may take 24-48 hours to process.

Verification Requirements: First-time withdrawals require account verification. Withdrawals must be made to the same payment method used for deposits.

Limits: Transaction limits apply as outlined in our banking section. Higher limits may be available for VIP players.

Bonus Terms and Conditions

Welcome Bonus: Our 210% Welcome Bonus up to $15,250 CAD is subject to specific terms and wagering requirements.

Wagering Requirements: All bonuses carry wagering requirements that must be met before withdrawal. Requirements vary by bonus type and are clearly stated in promotional terms.

Game Contributions: Different games contribute differently toward wagering requirements. Slots typically contribute 100%, while table games may contribute less.

Bonus Abuse: Any attempt to abuse bonus offers, including creating multiple accounts or using unfair gaming strategies, will result in bonus forfeiture and potential account closure.

Responsible Gaming

Self-Exclusion: Players can request temporary or permanent self-exclusion from our services. During exclusion periods, accounts remain closed and no promotional materials are sent.

Deposit Limits: Players can set daily, weekly, or monthly deposit limits through their account settings. Limit increases require a 24-hour cooling-off period.

Reality Checks: Time-based reminders can be configured to help players track their gaming sessions.

Problem Gambling Resources: We provide links to Canadian problem gambling organizations and support services.

Game Rules and Fairness

Random Number Generation: All games use certified random number generators to ensure fair and unpredictable outcomes.

Return to Player: RTP percentages are displayed for all games and represent theoretical returns over extended play periods.

Game Malfunctions: In case of game malfunctions, all affected bets are void, and funds are returned to player accounts.

Dispute Resolution: Game disputes must be reported within 30 days of the disputed session. We maintain detailed game logs for investigation purposes.

Privacy and Data Protection

Information Collection: We collect personal information necessary for account management, payment processing, and regulatory compliance.

Data Security: Personal information is protected using industry-standard encryption and security measures.

Third-Party Sharing: We do not sell or share personal information with third parties except as required for payment processing or regulatory compliance.

Cookie Policy: Our website uses cookies to enhance user experience and for analytical purposes.

Prohibited Activities

The following activities are strictly prohibited:

• Using automated software or bots for gaming
• Colluding with other players or third parties
• Attempting to manipulate game outcomes
• Money laundering or other illegal financial activities
• Providing false information or documentation
• Creating multiple accounts
• Abusing promotional offers

Account Closure and Suspension

We reserve the right to close or suspend accounts for:

• Violation of these terms and conditions
• Suspicious or fraudulent activity
• Failure to provide required verification documents
• Breach of responsible gaming policies
• At our sole discretion for business reasons

Limitation of Liability

SpiderBets Casino’s liability is limited to the amount in your account balance. We are not liable for indirect, consequential, or punitive damages arising from your use of our services.

Governing Law

These terms are governed by Canadian law. Any disputes will be resolved through binding arbitration in accordance with Canadian arbitration rules.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of modified terms.

Contact Information

For questions about these terms and conditions, contact our support team at support@spider-bets.com or through live chat.

Problem Gambling Help: If you need assistance with gambling-related issues, contact:

• Gambling Helpline: 1-888-230-3505
• Email: help@responsiblegambling.ca

These terms and conditions are effective as of the date of your account registration and remain in effect until your account is closed.